customer engineer

LynnZhang

招聘] Customer Engineer

Primary responsibilities will include
§

Working directly withour customers to manage interactions and projects
§

Solving customerissues related to the use of those product deliverables
§

Training customers inthe use of product deliverables
§

Solve customer issues
§

Provide first levelanalysis of issues raised and answer directly where possible
§

Assign and trackissues with Customer Engineering and development teams where appropriate
§

Track issues toclosure
§

Drive development anddelivery of product training programs, at customer sites where required
§

Supporting productdelivery at customer sites as required
§

Tracking anddelivering customer commitments for deliverables and training
Required Skills
§

Minimumof 3 years working experience in a hardware digital design role
§

Abilityto communicate technical subjects in both written and oral form
§

Understandingof RTL synthesis and simulation tools and gate level debug
§

Experiencewith Simulation Tools – Cadence NCSIM, Synopsys VCS or similar
§

Experiencewith Synthesis Tools – Synopsys Design Compiler/DCT/DC Ultra or similar
§

Experienceof Formal Verification tools – Conformal/Formality
§

Excellentwritten and spoken English Language
Desirable Skills
§

Someappreciation of C programming/scripting/Shells/low level
§

Somedomain experience in graphics, video encode/decode, communications would be anadvantage
§

Experienceof working with externally supplied Intellectual Property
§

Knowledgeof VHDL
§

Integrationof IP cores into an SoC environment, knowledge of bus interface protocols e.g.AXI, OCP
§

Previousexperience of giving internal customer training/presentations or liaison withexternal vendors
Personal Attributes
§

Excellentcommunication skills are key
§

Ability to prioritiseand organise tasks in a calm manner and with a focussed approach
§

Tenacious problemsolving ability
§

Can do, positive attitudeand able to work proactively and independently
Working Environment
§

The CustomerEngineering team consists of a highly motivated and highly knowledgeable teamof both software and hardware engineers located in the UK, US and Asia/Pacific.A successful candidate will be based in a small office environment plus visitsto customer sites and travel to the UK and other company R+D sites.
Qualifications
§

Minimum of a secondclass honours degree in an electronics related course.
Motivation Factors
§

The role has greatbenefits for a candidate who is looking to get involved in a customer facingrole having spent time within a design role. Unlike a purely design role, thisposition enables the full product lifecycle to be observed and the ability tocontribute directly to high profile customer projects makes this a veryresponsible position which can be extremely rewarding, very quickly, for theright applicant.
§

Working with cuttingedge technology within an environment small enough to allow the successful candidateto make a fundamental contribution
§

Workings with theworld’s largest semiconductor manufacturers
地点：上海  联系人：lynn  电话：15906668955   QQ：2091481875 邮箱:2091481875@qq.com