猎头职位---BEA Oracle DBA Customer Support Engineer(Tuxedo)

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Title:Oracle DBA

RESPONSIBILITIES:
l          Keep management database configuration and performance tuning
l          Manage and support a large site database environment with Oracle and MySql
l          Establish and follow best practices for enterprise monitoring, troubleshooting and maintenance
l          Design and document architecture and procedures around back-end database
l          In charge of database security and backup/restore

Qualification Skills:  
l          Strong knowledge on Oracle DBA, good experience on performance tuning. Experience with supporting in a 24x7 HA environment will be big plus.
n          Familiar with Database installation/creation
n          Familiar with RMAN(Recovery Manager), master import/export tools
n          Familiar with SQL Loader
n          Good knowledge on Command line operation
n          Strong ability in PL/SQL scripting
n          Good knowledge on Oracle Dictionary
n          Quick judgment & Solution for Database incidents
n          Familiar with usage of statspack and spreport to analyze/tuning database
n          Good experience in database recovery.
l          Solid knowledge of operating system such as Unix and Linux, AIX as a plus
l          Working knowledge in J2EE Web applications.
l          OCP(Oracle Certification Program) license preferred
l          Professional Java/C++ programming experience preferred
l          2+ years Telcom field experience preferred
l          Background knowledge of telecommunication standards including Parlay, Parlay X, and network services including SMS, MMS, LBS, PAP, LBS and etc. will be a major plus.
l          Understanding of disk hardware architecture, RAID(Redundant Array of Independent) implementation, cache controllers, and disk load balancing
l          Be able to work under high pressure, able to work flexible hours as required by business priorities
l          Fluent spoken & written English
Educational Requirements:
l          BS or MS in Computer Science or related field of education.



Title: Customer Support Engineer(Tuxedo)
Location: Beijing
Responsibilities:
               Professionally communicate with customers following BEA Support communication guidelines, effectively in both oral and written form;
               Ensure achievement of initial contact commitments following customers Service Level Agreement;
               Collect technical (logs, configuration files,) and business/political (impact, project milestones, partnership,) information helping shape an investigation and escalation plan;
               Ability to handle customer situations and escalate to management when appropriate, ability to manage client expectations and conflict at customer support;
               Perform a very thorough problem description to ease handoff to other engineer’s;
               Perform initial troubleshooting work using documentation, newsgroups, knowledge base, identify and resolve license issues;
               Act as customer principal contact when sub-cases are escalated to other regions;
               Working knowledge of the entire BEA product family and its application solution Familiarity with application architecture and risk assessment;
               Get high customer satisfaction through telephone/email/online support, help the services revenue income.

Requirements:
               B.S. degree, preferably in computer science, information systems, engineering, or mathematics;
               Typically 2+ years relevant technical work experience;
               Typical experience in customer Supports, or developing software solutions on BEA product;
       1+ years Tuxedo experience

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