customer engineer

LynnZhang

Primary responsibilities will include
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Working directly withour customers to manage interactions and projects
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Solving customerissues related to the use of those product deliverables
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Training customers inthe use of product deliverables
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Solve customer issues
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Provide first levelanalysis of issues raised and answer directly where possible
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Assign and trackissues with Customer Engineering and development teams where appropriate
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Track issues toclosure
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Drive development anddelivery of product training programs, at customer sites where required
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Supporting productdelivery at customer sites as required
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Tracking anddelivering customer commitments for deliverables and training
Required Skills
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Minimumof 3 years working experience in a hardware digital design role
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Abilityto communicate technical subjects in both written and oral form
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Understandingof RTL synthesis and simulation tools and gate level debug
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Experiencewith Simulation Tools – Cadence NCSIM, Synopsys VCS or similar
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Experiencewith Synthesis Tools – Synopsys Design Compiler/DCT/DC Ultra or similar
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Experienceof Formal Verification tools – Conformal/Formality
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Excellentwritten and spoken English Language
Desirable Skills
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Someappreciation of C programming/scripting/Shells/low level
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Somedomain experience in graphics, video encode/decode, communications would be anadvantage
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Experienceof working with externally supplied Intellectual Property
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Knowledgeof VHDL
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Integrationof IP cores into an SoC environment, knowledge of bus interface protocols e.g.AXI, OCP
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Previousexperience of giving internal customer training/presentations or liaison withexternal vendors
Personal Attributes
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Excellentcommunication skills are key
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Ability to prioritiseand organise tasks in a calm manner and with a focussed approach
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Tenacious problemsolving ability
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Can do, positive attitudeand able to work proactively and independently
Working Environment
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The CustomerEngineering team consists of a highly motivated and highly knowledgeable teamof both software and hardware engineers located in the UK, US and Asia/Pacific.A successful candidate will be based in a small office environment plus visitsto customer sites and travel to the UK and other company R+D sites.
Qualifications
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Minimum of a secondclass honours degree in an electronics related course.
Motivation Factors
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The role has greatbenefits for a candidate who is looking to get involved in a customer facingrole having spent time within a design role. Unlike a purely design role, thisposition enables the full product lifecycle to be observed and the ability tocontribute directly to high profile customer projects makes this a veryresponsible position which can be extremely rewarding, very quickly, for theright applicant.
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Working with cuttingedge technology within an environment small enough to allow the successful candidateto make a fundamental contribution
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Workings with theworld’s largest semiconductor manufacturers
地点：上海   联系人：lynn  电话：15906668955   QQ：2091481875 邮箱:2091481875@qq.com