Customer Engineer

LynnZhang

Primary responsibilities will include
        Working directly with our customers to manage interactions and projects
        Solving customer issues related to the use of those product deliverables
        Training customers in the use of product deliverables
        Solve customer issues
        Provide first level analysis of issues raised and answer directly where possible
        Assign and track issues with Customer Engineering and development teams where appropriate
        Track issues to closure
        Drive development and delivery of product training programs, at customer sites where required
        Supporting product delivery at customer sites as required
        Tracking and delivering customer commitments for deliverables and training
Required Skills
        Minimum of 3 years working experience in a hardware digital design role
        Ability to communicate technical subjects in both written and oral form
        Understanding of RTL synthesis and simulation tools and gate level debug
        Experience with Simulation Tools – Cadence NCSIM, Synopsys VCS or similar
        Experience with Synthesis Tools – Synopsys Design Compiler/DCT/DC Ultra or similar
        Experience of Formal Verification tools – Conformal/Formality
        Excellent written and spoken English Language
Desirable Skills
        Some appreciation of C programming/scripting/Shells/low level
        Some domain experience in graphics, video encode/decode, communications would be an advantage
        Experience of working with externally supplied Intellectual Property
        Knowledge of VHDL
        Integration of IP cores into an SoC environment, knowledge of bus interface protocols e.g. AXI, OCP
        Previous experience of giving internal customer training/presentations or liaison with external vendors
Personal Attributes
        Excellent communication skills are key
        Ability to prioritise and organise tasks in a calm manner and with a focussed approach
        Tenacious problem solving ability
        Can do, positive attitude and able to work proactively and independently
Working Environment
        The Customer Engineering team consists of a highly motivated and highly knowledgeable team of both software and hardware engineers located in the UK, US and Asia/Pacific. A successful candidate will be based in a small office environment plus visits to customer sites and travel to the UK and other company R+D sites.
Qualifications
        Minimum of a second class honours degree in an electronics related course.
Motivation Factors
        The role has great benefits for a candidate who is looking to get involved in a customer facing role having spent time within a design role. Unlike a purely design role, this position enables the full product lifecycle to be observed and the ability to contribute directly to high profile customer projects makes this a very responsible position which can be extremely rewarding, very quickly, for the right applicant.
        Working with cutting edge technology within an environment small enough to allow the successful candidate to make a fundamental contribution
        Workings with the world’s largest semiconductor manufacturers
联系人：lynn.zhang
地点：上海
QQ：2091481875
电话：15906668955
邮箱：2901481875@qq.com